Service agreement and terms of service

Retro red arcade machine with pixel heart on screen.

Quick Summary

Here’s a quick, plain-language overview of how I work:

Rates: $50 service call + $100/hour for labor. Parts are billed separately.
Short Visits: If it’s a quick fix (under ~30 minutes), it’s just the $50 service call. If it runs longer, that $50 rolls into the first hour of labor.
Travel: Jobs more than about an hour away include a $50 travel fee.
How Repairs Work: These machines are often 30–50+ years old, so everything is done on a best-effort basis. I’ll track down issues and fix what I can, but they can be unpredictable.
Not Everything Is Fixable in One Visit: Some problems take multiple visits, and occasionally parts just aren’t available anymore.
Billing: Time spent diagnosing and working on the machine is billable, even if the issue ends up being more complex than expected.
Warranty: I stand by my work: labor is covered for 60 days on the specific repair performed (details below).
Things Can Cascade: Fixing one issue can sometimes reveal others. If that happens, I’ll walk you through it.

If you have any questions at all, feel free to ask. Full details are below.

Full Terms of Service

1. Scope of Work

Coin-Op Mitch (“Service Provider”) agrees to provide diagnostic, repair, maintenance, and consultation services for pinball machines, arcade machines, and related equipment.

Services may include:

On-site repair and troubleshooting
Preventative maintenance
Parts replacement and installation
Technical consultation

All work is performed on a best-effort basis, given the age and condition of equipment.

2. No Guarantee of Repair

Client acknowledges:

Many machines serviced are decades old and may have unknown or intermittent faults
Some issues may not be fully diagnosable during a single visit
Some machines may be unrepairable due to the permanent unavailability of proprietary components

Service Provider does not guarantee:

That all issues will be resolved in one visit
That replacement parts will permanently fix underlying problems
That additional issues will not arise after service

3. Estimates & Approval

Estimates are non-binding unless explicitly stated
Client approval is required before:
- Major repairs
- Parts exceeding an agreed threshold, typically $100

4. Rates & Payment

Service call / diagnostic fee: $50
Hourly labor rate: $100 (billed in 15 minute increments)
- The $50 service call covers up to 30 minutes of on-site time. For visits exceeding 30 minutes, the service call fee is applied toward the first hour of labor.
A $50 travel fee applies to service locations exceeding approximately one hour of travel time from Kissimmee, FL.
Parts: billed at cost (including tax and shipping) + 30% markup

Payment terms:

Labor payable upon end of visit, unless otherwise agreed
Parts cost payable prior to ordering
Late payments may incur additional fees

5. Parts & Delays

Parts availability is not guaranteed
Lead times may vary significantly
Used or refurbished parts may be used when new parts are unavailable

Client approval will be obtained when possible before installing non-new parts.

6. Limited Warranty on Labor

Labor is warranted for 60 days
Warranty applies only to the specific repair performed

Warranty does not cover:

New failures unrelated to prior work
Wear-and-tear components (rubbers, bulbs, fuses, etc.)
Damage caused by misuse, transport, or environmental conditions (including battery leakage or corrosion)
Machines that have been modified or serviced by others after the visit

7. Pre-Existing Conditions

Service Provider is not responsible for:

Pre-existing damage
Prior improper repairs
Hidden faults that become apparent during or after service

8. Liability Limitation

To the maximum extent permitted by law:

Service Provider is not liable for incidental or consequential damages, including:
- Loss of revenue
- Business interruption
Total liability is limited to the amount paid for the service visit

9. On-Site Work Conditions

Client agrees to provide:

Safe working environment
Reasonable access to equipment
Adequate lighting and power

Service Provider may refuse or stop work if conditions are unsafe.

10. Equipment Movement

Service does not include moving machines unless agreed
Service Provider is not responsible for damage during movement performed by client or third parties

11. Cancellation Policy

Cancellations within 3 hours may incur a service fee

12. Acceptance of Terms

By requesting service, the client agrees to these Terms of Service.